Privacy Policy

1. Introduction

At RelayHive ("we", "our", or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our notification relay platform ("Service").

We do not sell, rent, or share your personal data with third parties for their marketing purposes.Your privacy is fundamental to our service, and we are transparent about how we handle your information.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Email address (for authentication and account management)
• Account preferences and settings
• Billing information (processed securely through Stripe)

2.2 Service Usage Data

To provide our notification relay service, we collect:

• Configuration settings for your notification channels
• Webhook endpoints and connector configurations
• Message content and metadata that you send through our platform
• Delivery status and analytics for your notifications
• Usage metrics for quota management and billing

2.3 Technical Information

We automatically collect certain technical information:

• IP addresses and device information
• Browser type and version
• Service usage patterns and performance metrics
• Error logs and debugging information

3. How We Use Your Information

We use your information to:

• Provide our service: Process and deliver your notifications across configured channels
• Account management: Authenticate users, manage subscriptions, and provide support
• Service improvement: Analyze usage patterns to enhance our platform and add new features
• Billing and quotas: Track usage for plan limits and billing purposes
• Security: Detect and prevent fraud, abuse, and security threats
• Legal compliance: Meet regulatory requirements and respond to legal requests
• Communication: Send service-related notifications, updates, and support messages

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We share information with trusted service providers who help us operate our platform:

• Supabase: Database hosting and authentication services
• Amazon Web Services (AWS): Message queuing and infrastructure services
• Stripe: Payment processing and billing management
• Notification platforms: Your configured destinations (Slack, Discord, etc.) receive only the messages you send

4.2 No Data Sales

We never sell, rent, or trade your personal information to third parties for marketing purposes.Any data sharing occurs solely to provide our notification relay services as configured by you.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Row Level Security (RLS) policies in our database
• Regular security audits and monitoring
• Secure authentication using JWT tokens
• Access controls and principle of least privilege
• Secure infrastructure hosted on trusted cloud providers

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill legal obligations:

• Account data: Retained while your account is active and indefinitely after account deletion unless you specifically request data deletion
• Message data: Stored for analytics and debugging purposes, typically 90 days for active accounts, retained indefinitely for inactive accounts unless deletion is requested
• Usage analytics: Aggregated data may be retained indefinitely for service improvement
• Billing records: Retained as required by law and for tax purposes

Data deletion is available upon request. When you specifically request account and data deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law. Simply closing your account does not automatically delete your data - you must explicitly request data deletion by contacting us at support@relayhive.app

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request your data in a machine-readable format
• Objection: Object to certain types of data processing

7.2 GDPR Rights (EU Residents)

If you are in the European Union, you have additional rights under GDPR, including the right to restrict processing and the right to lodge a complaint with a supervisory authority.

7.3 CCPA Rights (California Residents)

California residents have the right to know what personal information is collected, sold, or disclosed, and the right to delete personal information and opt-out of sales (though we don't sell data).

To exercise these rights, contact us at support@relayhive.app

8. Cookies and Tracking

We use essential cookies and local storage for:

• Authentication and session management
• User preferences and settings
• Security and fraud prevention
• Service functionality and performance

We do not use third-party tracking cookies or advertising networks. Our cookies are strictly necessary for the operation of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by email or through our service. The updated policy will be effective when posted with a new "Last updated" date.

12. Data Protection Officer

For questions about data protection or to exercise your privacy rights, you can contact our Data Protection Officer at support@relayhive.app

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law.